THE EFFECT OF PHARMACEUTICAL FACILITIES AND SERVICES ON SATISFACTION OF TB (TUBERCULOSIS) PATIENTS IN THE OUTPATIENT PHARMACY INSTALLATION OF RSUD CILACAP IN 2022

Abstract

Tuberculosis is one of the health problems that is a global challenge. The hospital is one of the health facilities needed for health care providers that will provide satisfaction if adequate. In addition to facilities, patient satisfaction is influenced by other aspects, namely aspects of pharmaceutical services.patient satisfaction  (tuberculosis) in the outpatient pharmacy installation of RSUD Cilacap in 2022. The method used was a cross sectional study, a total of 73 samples were taken based on inclusion and exclusion criteria. The results of the t test indicate that there is an influence of facilities on the satisfaction of tuberculosis with a t count value of 6.744 > t table 1.944 and there is an influence of pharmaceutical services on patient satisfaction with a t value of 2.283 > t table 1.944, the F test shows that there is a simultaneous influence between facilities and pharmaceutical services. on the satisfaction of TB patients (tuberculosis) in the outpatient pharmacy installation of RSUD Cilacap in 2022 with a calculated F value of 47.640 > F table 3.13.  Keywords: tuberculosis, facilities, pharmaceutical services, patient satisfaction